The Part-Time Weekend Receptionist is responsible for enhancing the overall Resident experience through exceptional comprehensive leadership and customer service. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement.  This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. Responsible for welcoming all visitors, guests, residents, and employees in person or by phone, in addition to, handling multiple administrative functions. 

Essential Functions:

• Participate in Start Sterling! line up every day.
• Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
• Answers a multi-line phone, assisting and routing caller to appropriate person.  Takes and organizes messages as needed.
• Operates office equipment including phone, copy machine, calculator, typewriter, computer, fax, etc.
• Greets, assists and schedules appointments and room reservations with the residents.
• Provides back-up secretarial/clerical support which includes desk coverage (i.e. during breaks, meals, absences, or as business needs require) to other departments as requested.
• Composes correspondence under guidance and within established guidelines.
• Maintains office supplies.
• Sorts & files forms, reports & correspondence according to departmental policies and procedures.
• Refers residents, guests, vendors and staff to proper community resources.
• Assist Business Office, and Life Enrichment administrative tasks.

What YOU Bring:

• Professional demeanor and appearance
• Passion for serving others and providing exceptional customer service
• An outgoing and energetic personality
• Proper phone etiquette
• Ability to multi-task and work in a fast pace environment
• Successful combination of education and work experience necessary to exceed expectations

Schedule:

• Saturday and Sunday
• Occasionally covering week days, as needed
• Shift can vary from 8:00 AM - 4:00 PM or 4:00 PM - Close